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    • Yahoo and Bulk Mail

    Author: Geoff B.
    01/03/2008

    Hi,

    We have determined that some customer's using yahoo mail are not recieving contact form messages or support requests.  This is due to the fact that Yahoo is sorting these messages to the "bulk mail" folder by default.

    If you are using Yahoo mail and are not getting your contact form responses, or are not getting emails from our support department, please check your bulk mail folder.

    To ensure that you are getting these messages from us, mark any messages in your bulk folder as "not spam" and add help@impactfolios.com to your address book in yahoo mail.

    We are working with Yahoo to resolve this issue.

    Comment on this article

    Comments:

    01/17/2008 - Geoffrey Vail Brown Fine Art Photography

    We have resolved these issues with Yahoo. However, if you are a yahoo mail customer, whenever possible, please make sure to add "help@impactfolios.com" to your address book. This will ensure that your guestbook and other messages are routed correctly. Geoff B

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